You have the right to cancel your order within seven days of payment or within seven days of receipt of your order (whichever is longer). Notification of any faulty or incorrect goods received must be made in writing either by email or post to Munster Fire & Safety within 7 days of receipt. Arrangement for the collection of faulty or incorrect goods will be made by Munster Fire & Safety. Where you have cancelled your order within the correct period of time, we will return your payment. We will contact you for your credit card details and refund your credit card accordingly when we have received the faulty or incorrect goods back. Upon receipt of the goods, we will refund the contract monies to you within 5 working days.
If you have had goods printed or embroidered these are non-returnable for obvious reasons. You should have received an email proof before print or embroidery which you would have had to agree to before work commenced.
If you are unhappy with any of our products or services please contact us in writing by email or post. All complaints will be acknowledged within 5 working days and treated with utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or worn. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning the unsuitable goods is at the expense of the customer.